HER RELIEF™ Shipping Policy

Last updated: 2026-08-08

At HER RELIEF™, we know how important it is to receive your order quickly and reliably. Here's everything you need to know about our shipping process.

Delivery Areas

We currently ship nationwide across South Africa 🇿🇦.

Delivery Timeframes

Orders are delivered within 8–12 business days from the date of dispatch. Please note:

• Business days exclude weekends and public holidays
• Delivery times may vary slightly depending on your location, particularly for more remote areas
• During high-demand periods (sales, holidays), processing times may be slightly longer

Shipping Costs

• Orders over R850 qualify for free delivery
• Orders under this amount incur a standard delivery fee of R90

Courier Partner

All orders are delivered via Aramex Store to Door, a trusted nationwide courier service. Once your order has shipped, you'll receive a tracking number so you can follow your parcel's journey.

Order Processing

Orders are typically processed and dispatched within 9-10 business days of purchase. You'll receive an email confirmation once your order has been fulfilled, followed by a shipping notification with tracking details once it's on its way.

Order Tracking

Once your order ships, you'll receive a tracking link via email. You can also check your order status anytime by visiting https://aramex.co.za/tracking/TrackShipment.php

Delivery Issues

If your order hasn't arrived within the estimated delivery window, or if you experience any issues with your delivery, please contact us at herreliefstore@gmail.com and we'll investigate right away.

Incorrect Address

Please double-check your shipping address at checkout. HER RELIEF™ is not responsible for orders delayed or lost due to incorrect address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can try to correct it before dispatch.

Lost or Damaged Parcels

In the rare event that your parcel is lost or arrives damaged, please reach out to us within 15 days of the expected delivery date, and we'll work with our courier partner to resolve the issue — whether that's a replacement or a refund.

Questions?

If you have any questions about your order or our shipping process, feel free to reach out to us at herreliefstore@gmail.com — we're happy to help. 💖

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HER RELIEF™ — Comfort you can trust, every single cycle.